All transactions are made in UK Sterling (£) only. Additional currency options are available but act as a guide price only. At checkout the purchase price will be visible in UK Sterling (£) and any currency exchange will be carried out by the payment processor (I.E. Paypal) or the bank connected with your payment card.
Decor A List accepts PayPal, American Express, Mastercard, Visa Debit and we are able to issue an invoice and bank transfer payment if this is preferred.
Since Decor A List collaborates with many individuals, artists and boutiques across the globe, delivery depends on the supplier’s preferred method, product (size, weight) and the delivery address. Many of our pieces are made-to-order and bespoke, which may require a little extra time and TLC to deliver to you.
If you would like to know more specifically when your item will arrive, please email firstname.lastname@example.org with the piece(s) you are interested in for an estimated time frame and method of delivery. We will give you the most accurate delivery day within a few days from time of purchase, however please note that delivery times are not guaranteed and can be used as a guide only. Decor A List is not responsible for any delays in delivery.
Our suppliers are responsible for shipping your order and they can choose to allow overseas delivery. Please read through the shipping options and policy on the product page of the pieces(s) you are interested in purchasing. If you are outside the UK and you do not see a delivery option for your country in the shopping cart but would like to order from us, please email email@example.com or fill out the enquiry form on the product page(s). We will put your order on hold and if international delivery is available email you a quote for the shipping cost. Any import duties that may arise for shipping and returned items will need to be covered by you.
We hope that you are thrilled with your purchase from Decor A List. Our standard return policy is if, for any reason, you should decide to return anything bought from us, please notify us within 14 days of your intention to return the good(s). The return must be made within 14 days of receipt and the goods must be unused, undamaged and returned to the delivery address in their original packaging.
If your item is made-to-order or customised in any way, our suppliers may not accept returns unless the item is faulty upon arrival. Fabrics and wallpapers are made-to-order so we recommend ordering or requesting samples from us.
Please ensure that before purchasing an item, you have read the full product description so you are aware of any specific return policies. If the item is faulty, please notify us at firstname.lastname@example.org 14 days.
If a piece returned is not in its fully re-saleable condition, suppliers reserve the right to refuse a refund on the item. Suppliers are also not liable for returns which do not reach them, or are damaged when they get them back.
Items returned are at the customer’s expense.
Please note that the returns policy outlined above does not apply to items purchased and shipped to an international address (outside of the UK). Suppliers that are located outside the UK reserve the right to deny returns that have been delivered to an international address outside their country. For example, a supplier based in the US is unable to accept returns when an item(s) has been shipped to the UK.
HOW TO MAKE A RETURN
Decor A List does not accept returns directly and it is your responsibility to return the item directly to the supplier, if permitted. Supplier information is available on all your order confirmation correspondence or in the item packaging. If you cannot find any supplier information, please contact us and we will assist you.
If, however, you would like a full refund then the following process must be followed within a 14 day ‘cooling off period’ of receiving the item:
a.) Please email the supplier to inform them that you would like to return your item and the reason for doing so;
b.) Return all original packaging to the address labeled on your receipt of purchase that was sent to you either by email or included in the delivery packaging;
c.) Quality checking/assessment will take place once the item(s) are received;
d.) Once received and checked you will receive an email which will confirm any further course of action if necessary;
g.) The supplier will refund any money received from you, normally with the same method originally used by you to pay for your purchase.
Supplier do not refund postage costs, these are your costs.
Any items that are bespoke or have been made to tailor you specifically, may not be refunded.
If the item arrived damaged, please take photos and please get in touch with the Vendor; via the phone number or email address provided on the receipt of purchase that was sent to you either by email or included in the delivery packaging. If you cannot find these contact details, then please email email@example.com with information of your purchase and we will help you.